Agency Operations Associate

Tampa, FL

Full Time

Marketing

Entry Level

Ready to launch your career in P&C insurance? Start here by handling correspondence from agencies eager to offer our top-rated insurance products, and gain valuable experience in a supportive, entry-level role.

Schedule for this position: Monday - Friday, 9:00 AM - 6:00 PM
This position is based in our office in Tampa, FL 33618.

Job Summary
Provides support to the Agency Operations Department by acting as the company point of contact for Agents. Trains Agents on products and services. Provides administrative support for the SafePoint Agency Operations Department.

Duties and Responsibilities

Primary resource for inbound calls
Maintain accurate Agent data within CRM (ACT) and policy administration systems (Duck Creek and Unisoft).
Screen and direct incoming communications for the department via phone and email.
Process new Agent appointments and set up Agents within all internal systems.
Process Agency book of business transfers and buy-sell agreements.
Point of contact for Agents that have systems questions or need help with various items.
Conduct Agent training on new products or system releases.
Assist with Agent licensing tasks (i.e. appointing and/or terminating agents on behalf of SafePoint with the DOI, investigating and reporting Agent misconduct and enforcement actions, etc.)
Compiles reports for Agents, Agency Relations Managers, and others as requested.
Participates in special projects, as assigned. Pays close attention to project details.
Provide support to the Agency Operations Department.
Other tasks and projects as assigned.

Qualifications

High School Diploma or equivalent
1-3 years of Property & Casualty experience preferred
Administrative support experience
Strong organizational and time management skills
Strong Customer Service skills
Strong attention to detail and creative problem-solving skills

Essential Functions

Ability to communicate and handle inbound and outbound phone calls daily
Ability to use computer and computer systems to research, enter, and update data
Ability to review and analyze data and think critically
Ability to learn new systems and information
Ability to adhere to a 40-hour work week on-site with reliable and predictable attendance
Ability to adhere to the 9am-6pm working schedule on-site
Ability to clearly communicate verbally and in writing

Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to grasp, handle, or feel; and reach with hands and arms.

Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines.

Compensation and Benefits
We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:

Market Competitive Wages
Prof. Development and Educational Assistance Programs
Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
Company Paid Holidays
Health Insurance
Dental Insurance
Vison Insurance
Short and Long Term Disability Insurance
Flexible Spending Accounts with Company Contribution
Health Savings Accounts with Company Contribution
Employee Life and AD&D Insurance
Dependent Life and AD&D Insurance
Company paid AAA Membership
Company paid Identity Theft Protection
Other Ancillary Insurance Benefit Programs
And more…

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.

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This position is fully in-person, based in our office in Tampa, FL 33618. Can you reliably commute to this location?*

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Agency Operations Associate

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