Customer Service Representative

Tampa, FL

Full Time

Personal Lines UW

Entry Level

Why Safepoint Insurance

Paid professional development! We offer a comprehensive training program to obtain a 4-40 license and develop your skills
A supportive, professional, and collaborative team that promotes internal growth
Competitive wages and employee benefits including medical, dental, vision, immediate Safe Harbor 401k vesting, free memberships, and more

What we’re looking for

Ability to obtain and maintain P&C insurance licenses in all 50 states
Passion for great customer service over the phone and in call center environments
Strong punctuality and reliable attendance
Ability to work independently in a fast-paced environment
Previous call center and customer service experience required
Previous Property & Casualty experience is preferred
Proficiency with Microsoft Office products
Excellent communication skills with ability to interact on a professional level with internal and external personnel and partners
Results driven with strong problem solving and analytical skills
Detail-oriented and exceptionally organized
English and Spanish speaking and writing skills desired but not required

Duties and responsibilities

Provide excellent customer service to agents and policy holders in a moderate to high volume call center environment
Process corrections or adjust records when needed, following the appropriate company guidelines
Maintenance of license with the Florida State Department of Financial Services
Review incoming endorsement requests and/or email communications
Review, organize, and forward information to be escalated for resolution as needed
Adhere to the established productivity and quality metrics established
Other tasks and projects as assigned

Essential Functions

Ability to use telephone and computer systems to communicate with and service customers
Ability to use computer system to research information on risks
Ability to prepare for, obtain, and maintain resident Property & Casualty insurance licensing through the Florida DFS, and reciprocal licenses in all 50 states in the continental United States
Ability to handle 50-80 incoming phone calls per day
Ability to reliably commute to the assigned office location
Ability to adhere to regular attendance schedule on-site
Ability to clearly communicate verbally and in writing.

Physical requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers to handle or feel; and reach with hands and arms

Working conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and fax machines

Compensation and Benefits
We recognize that talented professionals are attracted to companies that provide a great place to work, combined with a comprehensive and competitive pay and benefits package, along with opportunities for personal growth and job advancement. For this reason we are pleased to provide:

Market Competitive Wages
Prof. Development and Educational Assistance Programs
Safe Harbor 401K Plan with Immediate Vesting and an Automatic Company Contribution
Paid Time-Off (Discretionary, PTO, Parental Leave, and others)
Company Paid Holidays
Health Insurance
Dental Insurance
Vison Insurance
Short and Long Term Disability Insurance (company paid premiums)
Flexible Spending Accounts with Company Contribution
Health Savings Accounts with Company Contribution
Employee Life and AD&D Insurance
Dependent Life and AD&D Insurance
AAA Membership (company paid)
Identity Theft Protection (company paid)
Other Ancillary Insurance Benefit Programs
And more…

Safepoint Insurance is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age or disability. We assure you that your opportunity for employment with Safepoint depends solely on your qualifications.

Apply for this position

Required*

Apply with

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

How many years of call center experience do you have?*

The position is based in our office in Tampa, FL 33618. Are you able to reliably commute to this location?*

This position requires answering calls about insurance policies and supporting our Underwriting department. Are you comfortable working in a mid to high call center volume environment?*

Will you now or in the future require sponsorship for employment visa status (e.g. H-1B status)?*

This position is targeted to start on December 2, 2024 with a mandatory 6-week training class. Are you able to commit to attend the class for the full 6-week period? **

What are some ways in which you ensure you are always providing excellent customer service?*

In the State of Florida, a 4-40 license is required to service Homeowner's policies. Maintaining the position also requires the ability to obtain and maintain reciprocal licenses in all 50 states. The FL Dept. of Financial Services and other state entities oversee licensure requirements. Are you comfortable obtaining a license after training?*

Human Check*

Submit Application

Thank you for visiting our Career Page. Please review our open job opportunities and apply to the positions that match your qualifications. Thank you for your interest in a career with us!

Customer Service Representative

Apply for this position